Business & Internal

Yardım Deski

Automate Tier 1 IT support with an AI assistant that troubleshoots common issues, resets passwords, provisions accounts, and guides users through technical problems. Reduce ticket backlog, improve resolution times, and free your IT team to focus on complex infrastructure work.

Otomatik näsazlyk çözmek _Haslama: Bilet Bejerişi Howpsuzlyk 24/7 goldaw

AI IT Help Desk

Bu agenti başlat

Yardım Deski

Otomatlaşdyrylan IT goldawy ygtybarly meseleleri tiz çözýär

Password Resets

Haslamany täzelemek isleglerini howpsuzlyk bilen dolandyr. Şahsylygy barla, ykrarnamany täzele, we ullanyjylary täze haslamalary düzmek arkaly ýolla.

Baglanyşyk näsazlyklary düzetmek

Diagnose WiFi, VPN, and network issues with step-by-step guided troubleshooting. Resolve most connectivity problems in minutes.

Software Support

Guide users through software installation, updates, configuration, and common error resolution for standard business tools.

Esbap Baglançy

Help with printer setup, monitor configuration, peripheral connections, and hardware troubleshooting.

Ticket Creation

When issues need human attention, automatically create detailed tickets with problem description, steps attempted, and priority level.

Knowledge Base

Access your internal IT knowledge base to provide accurate, company-specific solutions and procedures.

Ýardam Deski hereketde gör

Çapçynyň näsazlyk çözmek senarýasyndan geçýän goldaw çakylyk mysaly

I can't connect to the VPN from home. It keeps timing out.

I can help you troubleshoot that. Let's start with a few quick checks. First, are you connected to your home WiFi and can you access regular websites like Google?

Yes, the internet is working fine otherwise.

Güzel, şonuň üçin internet baglanyşygy gowy. Geliň VPN kliýentini barlap göreliň. Systema zatçasynda VPN aýkonuny sağ basyň we näme wersiýa sanyny görkezýändigini aýdyňmy? Hatda, ol soňky gezek näçe wagt dogry işledi?

Professional Support Sesler

Tehniki ýardam çakylygy wagtynda ulanyjyny rahat goýjak ses saýla

Top Sesler

Adam

Male

Patient, clear voice for technical instructions

Sarah

Female

Friendly, reassuring tone for frustrated users

Michael

Male

Authoritative tech expert voice

Täze Mody

Kokoro

Free

Lightweight 82M parameter model delivering studio-quality speech with blazing-fast inference.

Fast 5/5

Fast responses for real-time troubleshooting conversations

Sesame CSM

Premium

Conversational speech model generating natural dialogue with appropriate timing and emotion.

Slow 5/5

Natural conversational flow for patient step-by-step guidance

MeloTTS

Free

High-quality multilingual text-to-speech that runs on CPU with minimal latency.

Fast 4/5

Free model for high-volume internal support deployments

Siziň AI Yardım Deskiňizi Baglanyşdyryň

Siziň guramaňyzda işleýän otomatlaşdyrylan IT goldawyny al

1

Load IT Knowledge Base

Import your troubleshooting guides, standard procedures, and approved software list into the agent knowledge base.

2

Define Escalation Rules

Set which issues the agent resolves vs escalates: password resets (resolve), hardware failures (escalate), VPN issues (troubleshoot then escalate).

3

Connect Ticketing System

Integrate with ServiceNow, Jira Service Desk, Zendesk, or your ticketing platform for seamless ticket creation.

4

Deploy to Employees

Make the help desk available via phone, chat, or Slack/Teams integration for instant IT support.

Otomatik Saýlawlar

_Haslama:

Şahsylygy barla we AD/SSO parollary derrew täzele

_Hasabyň ady:

Hasaplary bejer we programma lisenziýalaryny bejer

Çapçi kynçylyklary

Baglanyşyk we sürüjiniň kynçylyklaryny çöz

Baglanyşyk

VPN, WiFi we şlýaň problemalaryny anykla

Howpsuzlyk

Syýasat

  • • Aktiw Halta
  • • Tiket sistemleri (Jira, ServiceNow, Zendesk)
  • • Resurs Ykdysady (Jamf, Intune)
  • • Monitor esbaplary (Datadog, New Relic)
  • • Bilgi daşy (Confluence, SharePoint)

Syýahat

  • Birnäçe faktorly tanyşdyrma zerur
  • • Role-based access control (RBAC)
  • • SOC 2 Type II compliant infrastructure
  • • Göçürilýän we ýatýan ses maglumaty
  • • Konfor üçin detayly audit loglary

Gynançly Soraglar

Biziň AI IT Yardım Deskimiz hakda köp soralan soraglar

Common issues like password resets, VPN troubleshooting, WiFi connectivity, software installation guidance, printer setup, email configuration, and browser cache clearing. These typically represent 40-60% of all IT tickets.

The agent verifies user identity through security questions, employee ID, or integration with your identity management system before performing any account changes.

Yes. When the agent cannot resolve an issue, it creates a detailed ticket in your ITSM platform with the problem description, troubleshooting steps already attempted, and user contact information.

Eý. Agent ulanyjyny bir gezekde bir adımly köp adımly prosedürlerden geçirip, her bir adımyň tamamlanandygyny ýene birine geçmezden öň tassyklaýar. Ol ýönekeý dili ulanýar we jargondan gaça durulýar.

By resolving common issues (passwords, connectivity, software) automatically, the AI help desk typically reduces human-handled ticket volume by 40-60%, letting your IT team focus on complex problems.

Yes. The agent provides platform-specific instructions. It asks which operating system the user is on and adjusts troubleshooting steps accordingly.

Yes. The AI help desk is available 24/7. Employees working late, remote workers in different time zones, and weekend staff all get instant IT support.

Eý. Siziň kompaniýaňyzyň Slack ýa-da Teams iş meýdançasynda bot hökmünde kömek dessini birleşdiriň. Işçiler IT goldawy bilen ses-çat ýa-da metin-çat edip bilerler öz işbirlik esbaplaryndan.

Siziň standart programmaňyzyň sanawyny, VPN kliýentiň detallaryny, çapçynyň modellerini, çet baglanyşygyny, we içki proseduralary sistema soragynda goş. Eýgen bu kompaniýa spesifik bilimi dogry näsazlyk çözmek üçin ulanýar.

The agent can process hardware requests (new laptop, monitor, keyboard) by collecting requirements and creating procurement tickets. For troubleshooting hardware issues, it guides users through basic diagnostics.

You can update the system prompt with new solutions as they are discovered. The agent immediately uses new troubleshooting procedures for similar future issues.

Yes. The agent processes conversations in real time without storing sensitive data. Integration with your identity management system uses secure API calls. Self-hosting is available for maximum security.
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IT goldawyny otomatlaşdyrmaga taýýarmy?

Deploy an AI help desk that resolves common issues instantly and reduces ticket backlog