Business & Internal

Biroul de ajutor al AI IT

Automate Tier 1 IT support with an AI assistant that troubleshoots common issues, resets passwords, provisions accounts, and guides users through technical problems. Reduce ticket backlog, improve resolution times, and free your IT team to focus on complex infrastructure work.

Schimbarea automată a rulotelor Se restabiliză parola Crearea biletului Conformitatea securității Suport 24/7

Încearcă acest agent liber Docs API

AI IT Help Desk

Nume agent

Prompt sistem

You are a friendly IT help desk agent. Help employees troubleshoot common technical issues: password resets, connectivity problems, software installation, printer setup, VPN access, and email configuration. Walk users through solutions step by step, using simple language without jargon. If you cannot resolve the issue, create a ticket and escalate to the IT team with a clear description of the problem and steps already attempted.

Voce

Model

Lansați acest agent

Capacitate de birou de ajutor

Sprijin IT automatizat care soluționează problemele comune instantaneu

Password Resets

Gestionați cererea de reset al parolei în mod sigur. Verificați identitatea, resetarea creditelor și ghidați utilizatorii prin stabilirea noii parole.

Rezolvarea problemelor de conectivitate

Diagnose WiFi, VPN, and network issues with step-by-step guided troubleshooting. Resolve most connectivity problems in minutes.

Software Support

Guide users through software installation, updates, configuration, and common error resolution for standard business tools.

Setare dispozitiv

Help with printer setup, monitor configuration, peripheral connections, and hardware troubleshooting.

Ticket Creation

When issues need human attention, automatically create detailed tickets with problem description, steps attempted, and priority level.

Knowledge Base

Access your internal IT knowledge base to provide accurate, company-specific solutions and procedures.

A se vedea biroul de ajutor în acțiune

Call de sprijin de exemplu plimbare printr-un scenariu de rezolvare a problemelor imprimantei

I can't connect to the VPN from home. It keeps timing out.

I can help you troubleshoot that. Let's start with a few quick checks. First, are you connected to your home WiFi and can you access regular websites like Google?

Yes, the internet is working fine otherwise.

Bine, deci conexiune la internet este bine. Să verificăm clientul VPN. Puteți da clic drept pe icoana VPN din tava tavă de sistem și spune-mi ce număr de versiune arată? De asemenea, când a funcționat ultima dată corect?

Voci profesionale de sprijin

Alege o voce care pune utilizatorii la uşurinţă în timpul apelurilor de suport tehnic

Top Voices

Adam

Male

Patient, clear voice for technical instructions

Sarah

Female

Friendly, reassuring tone for frustrated users

Michael

Male

Authoritative tech expert voice

Cele mai bune modele

Kokoro

Free

Lightweight 82M parameter model delivering studio-quality speech with blazing-fast inference.

Fast 5/5

Fast responses for real-time troubleshooting conversations

Sesame CSM

Premium

Conversational speech model generating natural dialogue with appropriate timing and emotion.

Slow 5/5

Natural conversational flow for patient step-by-step guidance

MeloTTS

Free

High-quality multilingual text-to-speech that runs on CPU with minimal latency.

Fast 4/5

Free model for high-volume internal support deployments

Setați biroul de ajutor al IA

Obține sprijin IT automatizat de rulare în organizația ta

Load IT Knowledge Base

Import your troubleshooting guides, standard procedures, and approved software list into the agent knowledge base.

Define Escalation Rules

Set which issues the agent resolves vs escalates: password resets (resolve), hardware failures (escalate), VPN issues (troubleshoot then escalate).

Connect Ticketing System

Integrate with ServiceNow, Jira Service Desk, Zendesk, or your ticketing platform for seamless ticket creation.

Deploy to Employees

Make the help desk available via phone, chat, or Slack/Teams integration for instant IT support.

Sarcini automatizate de sprijin

Se restabiliză parola

Verificați identitatea și restabilirea imediat a parolelor AD/SSO

Furnizarea conturilor

Creați conturi și atribuiți licențe de software

Probleme cu imprimanta

Rezolvarea problemelor de conectivitate și probleme de conducere

Conectivitate rețea

Diagnostic VPN, WiFi și probleme de rețea

Integrare și securitate

Integrarea sistemului IT

& bull; Directory activ / Azure AD
Sisteme de bilete & bull; (Jira, ServiceNow, Zendesk)
& bull; Gestionarea activelor (Jamf, Intune)
Unelte & bull; de monitorizare (Datadog, New Relic)
Base de cunoștințe (Confluență, SharePoint)

Securitatea întreprinderilor

& bull; necesitate de autentificare multifabricant
& bull; Controlul accesului bazat pe roluri (RBAC)
• SOC 2 Infrastructură conformă tipului II
• date vocale cifrate în tranzit și în odihnă
• Registre de audit detaliate pentru conformitate

Întrebări frecvente

Întrebări frecvente despre Biroul nostru de AI IT Help Desk

Common issues like password resets, VPN troubleshooting, WiFi connectivity, software installation guidance, printer setup, email configuration, and browser cache clearing. These typically represent 40-60% of all IT tickets.

The agent verifies user identity through security questions, employee ID, or integration with your identity management system before performing any account changes.

Yes. When the agent cannot resolve an issue, it creates a detailed ticket in your ITSM platform with the problem description, troubleshooting steps already attempted, and user contact information.

Da. Agentul merge utilizatorii prin proceduri multi-step un pas la un pas, confirmarea fiecărui pas este completă înainte de a muta la următorul. Folosește limbaj simplu și evită jargon.

By resolving common issues (passwords, connectivity, software) automatically, the AI help desk typically reduces human-handled ticket volume by 40-60%, letting your IT team focus on complex problems.

Yes. The agent provides platform-specific instructions. It asks which operating system the user is on and adjusts troubleshooting steps accordingly.

Yes. The AI help desk is available 24/7. Employees working late, remote workers in different time zones, and weekend staff all get instant IT support.

Da. Integrați biroul de ajutor ca bot în compania dvs. Slack sau Echipe spațiu de lucru. Angajații pot vorbi vocal sau text-chat cu suport IT direct din instrumentele lor de colaborare.

Includeți lista de software standard, detalii ale clientului VPN, modele de imprimante, configurație de rețea și proceduri interne în prompt sistem. Agentul folosește această cunoștință specifică pentru soluționarea corectă a problemelor.

The agent can process hardware requests (new laptop, monitor, keyboard) by collecting requirements and creating procurement tickets. For troubleshooting hardware issues, it guides users through basic diagnostics.

You can update the system prompt with new solutions as they are discovered. The agent immediately uses new troubleshooting procedures for similar future issues.

Yes. The agent processes conversations in real time without storing sensitive data. Integration with your identity management system uses secure API calls. Self-hosting is available for maximum security.

5.0/5 (1)

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