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Business & Internal

AI IT Help Desk

Automate Tier 1 IT support with an AI assistant that troubleshoots common issues, resets passwords, provisions accounts, and guides users through technical problems. Reduce ticket backlog, improve resolution times, and free your IT team to focus on complex infrastructure work.

Automatisch oplossen van problemen Wachtwoord wordt opnieuw ingesteld Ticket aanmaken Naleving van de beveiliging 24/7 ondersteuning
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AI IT Help Desk

Lanceren van deze agent

Help Desk Mogelijkheden

Geautomatiseerde IT-ondersteuning die gemeenschappelijke problemen onmiddellijk oplost

Password Resets

Handle password reset requests securely. Verify identity, reset credentials, and guide users through setting new passwords.

Problemen met connectiviteit oplossen

Diagnose WiFi, VPN, and network issues with step-by-step guided troubleshooting. Resolve most connectivity problems in minutes.

Software Support

Guide users through software installation, updates, configuration, and common error resolution for standard business tools.

Apparaatinstellingen

Help with printer setup, monitor configuration, peripheral connections, and hardware troubleshooting.

Ticket Creation

When issues need human attention, automatically create detailed tickets with problem description, steps attempted, and priority level.

Knowledge Base

Access your internal IT knowledge base to provide accurate, company-specific solutions and procedures.

Zie de Helpdesk in actie

Sample support call lopen door een printer probleemoplossing scenario

I can't connect to the VPN from home. It keeps timing out.

I can help you troubleshoot that. Let's start with a few quick checks. First, are you connected to your home WiFi and can you access regular websites like Google?

Yes, the internet is working fine otherwise.

Goed, dus de internetverbinding is prima. Laten we de VPN-client controleren. Kunt u met de rechtermuisknop op het VPN-pictogram in uw systeemvakje klikken en me vertellen welk versienummer het toont? Ook wanneer werkte het voor het laatst correct?

Professionele ondersteuning Stemmen

Kies een stem die gebruikers op hun gemak stelt tijdens technische ondersteuningsgesprekken

Top Stemmen

Adam

Male

Patient, clear voice for technical instructions

Sarah

Female

Friendly, reassuring tone for frustrated users

Michael

Male

Authoritative tech expert voice

Beste modellen

Kokoro

Free

Lightweight 82M parameter model delivering studio-quality speech with blazing-fast inference.

Fast 5/5

Fast responses for real-time troubleshooting conversations

Sesame CSM

Premium

Conversational speech model generating natural dialogue with appropriate timing and emotion.

Slow 5/5

Natural conversational flow for patient step-by-step guidance

MeloTTS

Free

High-quality multilingual text-to-speech that runs on CPU with minimal latency.

Fast 4/5

Free model for high-volume internal support deployments

Uw AI Helpdesk instellen

Krijg geautomatiseerde IT-ondersteuning in uw organisatie

1

Load IT Knowledge Base

Import your troubleshooting guides, standard procedures, and approved software list into the agent knowledge base.

2

Define Escalation Rules

Set which issues the agent resolves vs escalates: password resets (resolve), hardware failures (escalate), VPN issues (troubleshoot then escalate).

3

Connect Ticketing System

Integrate with ServiceNow, Jira Service Desk, Zendesk, or your ticketing platform for seamless ticket creation.

4

Deploy to Employees

Make the help desk available via phone, chat, or Slack/Teams integration for instant IT support.

Geautomatiseerde ondersteuningstaken

Wachtwoord wordt opnieuw ingesteld

Identiteit verifiëren en direct AD/SSO-wachtwoorden resetten

Rekeningvoorziening

Accounts aanmaken en softwarelicenties toewijzen

Printerproblemen

Problemen oplossen connectiviteit en driver problemen

Netwerkconnectiviteit

Diagnose van VPN, WiFi en netwerkproblemen

Integratie en beveiliging

Integratie van IT-systemen

  • • Active Directory / Azure AD
  • • Ticketing systems (Jira, ServiceNow, Zendesk)
  • • Asset management (Jamf, Intune)
  • • Monitoring tools (Datadog, New Relic)
  • • Kennisbasis (Confluence, SharePoint)

Enterprise Security

  • • Multifactor authenticatie vereist
  • • Role-based access control (RBAC)
  • • SOC 2 Type II-conforme infrastructuur
  • • Versleutelde spraakgegevens in doorvoer en rust
  • • Gedetailleerde auditlogs voor naleving

Veelgestelde vragen

Veelgestelde vragen over onze AI IT Help Desk

Common issues like password resets, VPN troubleshooting, WiFi connectivity, software installation guidance, printer setup, email configuration, and browser cache clearing. These typically represent 40-60% of all IT tickets.

The agent verifies user identity through security questions, employee ID, or integration with your identity management system before performing any account changes.

Yes. When the agent cannot resolve an issue, it creates a detailed ticket in your ITSM platform with the problem description, troubleshooting steps already attempted, and user contact information.

Ja. De agent loopt gebruikers door meerdere stappen procedures de ene stap tegelijk, het bevestigen van elke stap is voltooid voordat het verplaatsen naar de volgende. Het maakt gebruik van eenvoudige taal en vermijdt jargon.

By resolving common issues (passwords, connectivity, software) automatically, the AI help desk typically reduces human-handled ticket volume by 40-60%, letting your IT team focus on complex problems.

Yes. The agent provides platform-specific instructions. It asks which operating system the user is on and adjusts troubleshooting steps accordingly.

Yes. The AI help desk is available 24/7. Employees working late, remote workers in different time zones, and weekend staff all get instant IT support.

Ja. Integreer de helpdesk als bot in uw bedrijf Slack of Teams werkruimte. Medewerkers kunnen spraakchat of tekstchat met IT-ondersteuning rechtstreeks vanuit hun samenwerkingstools.

Include your standard software list, VPN client details, printer models, network configuration, and internal procedures in the system prompt. The agent uses this company-specific knowledge for accurate troubleshooting.

The agent can process hardware requests (new laptop, monitor, keyboard) by collecting requirements and creating procurement tickets. For troubleshooting hardware issues, it guides users through basic diagnostics.

You can update the system prompt with new solutions as they are discovered. The agent immediately uses new troubleshooting procedures for similar future issues.

Yes. The agent processes conversations in real time without storing sensitive data. Integration with your identity management system uses secure API calls. Self-hosting is available for maximum security.
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Klaar om IT-ondersteuning te automatiseren?

Deploy an AI help desk that resolves common issues instantly and reduces ticket backlog

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