Business & Internal

AI IT palīdzības dienests

Automate Tier 1 IT support with an AI assistant that troubleshoots common issues, resets passwords, provisions accounts, and guides users through technical problems. Reduce ticket backlog, improve resolution times, and free your IT team to focus on complex infrastructure work.

Automātiska meklēšana Paroles paliekas Biļešu radīšana Drošības atbilstība 24/7 atbalsts

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AI IT Help Desk

Aģents

Sistēmas aizture

You are a friendly IT help desk agent. Help employees troubleshoot common technical issues: password resets, connectivity problems, software installation, printer setup, VPN access, and email configuration. Walk users through solutions step by step, using simple language without jargon. If you cannot resolve the issue, create a ticket and escalate to the IT team with a clear description of the problem and steps already attempted.

Balss

Paraugs

Palaist šo aģentu

Palīdzības iespējas

Automatizēts IT atbalsts, kas uzreiz atrisina kopīgus jautājumus

Password Resets

Apkalpojiet paroles atiestatīšanas pieprasījumus droši. Pārbaudiet identitāti, pārstatiet datus un vadiet lietotājus, nosakot jaunas paroles.

Savienojamības traucējumu novēršana

Diagnose WiFi, VPN, and network issues with step-by-step guided troubleshooting. Resolve most connectivity problems in minutes.

Software Support

Guide users through software installation, updates, configuration, and common error resolution for standard business tools.

Ierīces iestatīšana

Help with printer setup, monitor configuration, peripheral connections, and hardware troubleshooting.

Ticket Creation

When issues need human attention, automatically create detailed tickets with problem description, steps attempted, and priority level.

Knowledge Base

Access your internal IT knowledge base to provide accurate, company-specific solutions and procedures.

Skatiet palīdzības dienestu darbībā

Paraugu atbalsta zvans iet cauri printera traucēšanas scenārijam

I can't connect to the VPN from home. It keeps timing out.

I can help you troubleshoot that. Let's start with a few quick checks. First, are you connected to your home WiFi and can you access regular websites like Google?

Yes, the internet is working fine otherwise.

Labi, tāpēc interneta pieslēgums ir labs. Pārbaudīsim VPN klientu. Vai varat noklikšķināt uz VPN ikonas sistēmas paplātē un pateikt, kādu versijas numuru tas parāda? Arī, kad tas pēdējo reizi darbojās pareizi?

Profesionālā atbalsta balss

Izvēlieties balss, kas atvieglo lietotājus tehniskā atbalsta zvanu laikā

Augšējā balss

Adam

Male

Patient, clear voice for technical instructions

Sarah

Female

Friendly, reassuring tone for frustrated users

Michael

Male

Authoritative tech expert voice

Labākie modeļi

Kokoro

Free

Lightweight 82M parameter model delivering studio-quality speech with blazing-fast inference.

Fast 5/5

Fast responses for real-time troubleshooting conversations

Sesame CSM

Premium

Conversational speech model generating natural dialogue with appropriate timing and emotion.

Slow 5/5

Natural conversational flow for patient step-by-step guidance

MeloTTS

Free

High-quality multilingual text-to-speech that runs on CPU with minimal latency.

Fast 4/5

Free model for high-volume internal support deployments

Iestatīt AIS palīdzības darbu

Iegūstiet automatizētu IT atbalstu jūsu organizācijā

Load IT Knowledge Base

Import your troubleshooting guides, standard procedures, and approved software list into the agent knowledge base.

Define Escalation Rules

Set which issues the agent resolves vs escalates: password resets (resolve), hardware failures (escalate), VPN issues (troubleshoot then escalate).

Connect Ticketing System

Integrate with ServiceNow, Jira Service Desk, Zendesk, or your ticketing platform for seamless ticket creation.

Darbs pie darba

Make the help desk available via phone, chat, or Slack/Teams integration for instant IT support.

Automatizēta atbalsta uzdevumi

Paroles paliekas

Pārbaudīt identitāti un uzreiz atjaunot AD/SSO paroles

Kontu rezervēšana

Izveidot kontus un piešķirt programmatūras licences

Printera jautājumi

Problēmu novēršana savienojamība un autovadītāju problēmas

Tīkla savienojamība

Diagnostika VPN, WiFi, un tīkla jautājumi

Integrācija un drošība

IT sistēmu integrācija

• Aktīvā mape / Azure AD
• biļešu sistēmas (Jira, ServiceNow, Zendesk)
&Bull; Aktīvu pārvaldība (Jamf, Intune)
• Monitoringa rīki (Datadog, New Relic)
& Bull; Zināšanu bāze (Saskaņa, SharePoint)

Uzņēmumu drošība

Vajadzīga vairāku faktoru autentificēšana
• Uz lomu balstīta piekļuves kontrole (RBAC)
• SOC 2 II tipa prasībām atbilstoša infrastruktūra
&Bull; Šifrēti balss dati tranzīta un miera laikā
• Sīki izstrādāti revīzijas žurnāli par atbilstību

Bieži uzdoti jautājumi

Bieži uzdotie jautājumi par mūsu AI IT Palīdzība Desk

Common issues like password resets, VPN troubleshooting, WiFi connectivity, software installation guidance, printer setup, email configuration, and browser cache clearing. These typically represent 40-60% of all IT tickets.

The agent verifies user identity through security questions, employee ID, or integration with your identity management system before performing any account changes.

Yes. When the agent cannot resolve an issue, it creates a detailed ticket in your ITSM platform with the problem description, troubleshooting steps already attempted, and user contact information.

Jā. Aģents iet lietotājiem caur daudzpakāpju procedūras vienu soli laikā, apstiprinot katru soli ir pabeigts, pirms pāriet uz nākamo. Tā izmanto vienkāršu valodu un izvairās žargona.

By resolving common issues (passwords, connectivity, software) automatically, the AI help desk typically reduces human-handled ticket volume by 40-60%, letting your IT team focus on complex problems.

Yes. The agent provides platform-specific instructions. It asks which operating system the user is on and adjusts troubleshooting steps accordingly.

Yes. The AI help desk is available 24/7. Employees working late, remote workers in different time zones, and weekend staff all get instant IT support.

Jā. Iekļaut palīdzības galdu kā botu savā uzņēmumā "Slack" vai "Teams" darba telpā. Darbinieki var runāt-chat vai teksta-chat ar IT atbalstu tieši no saviem sadarbības rīkiem.

Iekļaut savu standarta programmatūras sarakstu, VPN klientu detaļas, printeru modeļus, tīkla konfigurāciju un iekšējās procedūras sistēmā ātri. Aģents izmanto šīs uzņēmuma specifiskās zināšanas, lai precīzi novērstu problēmas.

The agent can process hardware requests (new laptop, monitor, keyboard) by collecting requirements and creating procurement tickets. For troubleshooting hardware issues, it guides users through basic diagnostics.

You can update the system prompt with new solutions as they are discovered. The agent immediately uses new troubleshooting procedures for similar future issues.

Yes. The agent processes conversations in real time without storing sensitive data. Integration with your identity management system uses secure API calls. Self-hosting is available for maximum security.

5.0/5 (1)

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