Business & Internal

Kọ̀ǹpútà Ìrànwọ́

Automate Tier 1 IT support with an AI assistant that troubleshoots common issues, resets passwords, provisions accounts, and guides users through technical problems. Reduce ticket backlog, improve resolution times, and free your IT team to focus on complex infrastructure work.

Àwọn Ìṣàmúlò-ètò Aṣàfilọ́lẹ̀ Àwọn Àmì-àṣírí Àtòjọ-ẹ̀yàn Àwọn Ìṣàmúlò-ètò Àìdájọ́ Àwọn Ìṣàfilọ́lẹ̀

Wá Ẹ̀yàn Yìí Lórúkọ Àwọn Àkọlé API

AI IT Help Desk

Orúkọ Òjútó

Àwọn Ìṣàmúlò-ètò Àtòjọ-ẹ̀yàn

You are a friendly IT help desk agent. Help employees troubleshoot common technical issues: password resets, connectivity problems, software installation, printer setup, VPN access, and email configuration. Walk users through solutions step by step, using simple language without jargon. If you cannot resolve the issue, create a ticket and escalate to the IT team with a clear description of the problem and steps already attempted.

Àwọn Àmì-ìwé

Àwọn ìṣàmúlò-ètò

Lọ́ọ̀kan ààyè-iṣẹ́ yìí

Àwọn Ìṣàmúlò-ètò Ìṣẹ́

Ẹ̀yàn IT tí a kọ́ nípa ìṣàfarawé àwọn ààyè-iṣẹ́ tí a lò nígbà kan

Password Resets

Ṣàfihàn àwọn ìṣàfilọ́lẹ̀ àmì-àṣírí ní pàtó. Ṣàfihàn ìṣàfilọ́lẹ̀ àmì-àṣírí, ìṣàfilọ́lẹ̀ àwọn ìṣàfilọ́lẹ̀, àti ìṣàfilọ́lẹ̀ àwọn òǹlò láti fi àwọn àmì-àṣírí tuntun hàn.

Àwọn Ìṣàmúlò-ètò Àtòjọ-ẹ̀yàn

Diagnose WiFi, VPN, and network issues with step-by-step guided troubleshooting. Resolve most connectivity problems in minutes.

Software Support

Guide users through software installation, updates, configuration, and common error resolution for standard business tools.

Àtòjọ-ẹ̀yàn

Help with printer setup, monitor configuration, peripheral connections, and hardware troubleshooting.

Ticket Creation

When issues need human attention, automatically create detailed tickets with problem description, steps attempted, and priority level.

Knowledge Base

Access your internal IT knowledge base to provide accurate, company-specific solutions and procedures.

Wó Ààyè-iṣẹ́ Ìrànwọ́ Nínú Ìṣàmúlò-iṣẹ́

Àwọn ìṣàmúlò-ètò ìrànwọ́ ìṣàmúlò-ètò píríǹtì

I can't connect to the VPN from home. It keeps timing out.

I can help you troubleshoot that. Let's start with a few quick checks. First, are you connected to your home WiFi and can you access regular websites like Google?

Yes, the internet is working fine otherwise.

O dara, bẹ́ẹ̀ nígbà tí ìdàkọ́ inú Intanẹ́ẹ̀tì náà jẹ́ òótọ́. Jẹ́ kì a ṣayẹwo klíntì VPN náà. Ṣe o lè tẹ-ọ̀tun ní pánẹ́ẹ̀lì áíkànnù VPN nínú àká-ìṣàmúlò-ètò rẹ̀ ki o sọ fún mì ìrísí-lẹ́tà ìṣàfarawe-ètò náà tí o ṣàfihàn? Lẹ́ẹ̀kan, ìgbà wò lò tí o tí n ṣiṣẹ́ nípa ìṣàfarawe-ẹ̀yàn?

Àwọn Àwòrán Ìjánu-ìsún

Yan àwòrán tí o fi àwọn òǹlò pamọ́ nígbá tí a bá kọ́ọ̀ǹpútà kọ́ọ̀ǹpútà

Àwọn Àwòrán

Adam

Male

Patient, clear voice for technical instructions

Sarah

Female

Friendly, reassuring tone for frustrated users

Michael

Male

Authoritative tech expert voice

Àwọn ìṣàmúlò-ètò

Kokoro

Free

Lightweight 82M parameter model delivering studio-quality speech with blazing-fast inference.

Fast 5/5

Fast responses for real-time troubleshooting conversations

Sesame CSM

Premium

Conversational speech model generating natural dialogue with appropriate timing and emotion.

Slow 5/5

Natural conversational flow for patient step-by-step guidance

MeloTTS

Free

High-quality multilingual text-to-speech that runs on CPU with minimal latency.

Fast 4/5

Free model for high-volume internal support deployments

Àtòjọ-ẹ̀yàn ìrànwọ́ AI Rẹ̀

Gba ìrànwọ́ IT tí a kọ́ nínú ìjọba rẹ̀

Load IT Knowledge Base

Import your troubleshooting guides, standard procedures, and approved software list into the agent knowledge base.

Define Escalation Rules

Set which issues the agent resolves vs escalates: password resets (resolve), hardware failures (escalate), VPN issues (troubleshoot then escalate).

Connect Ticketing System

Integrate with ServiceNow, Jira Service Desk, Zendesk, or your ticketing platform for seamless ticket creation.

Ṣàfihàn sí Àwọn Òǹlò

Make the help desk available via phone, chat, or Slack/Teams integration for instant IT support.

Àwọn Ìṣàmúlò-ètò Ìṣàmúlò-ètò

Àwọn Àmì-àṣírí

Àwọn Àmì-àṣírí AD/SSO

Ìṣàfilọ́lẹ̀ Àwọn Àwọn Àkọ́lé

Ṣẹ̀dá àwọn àwọn kọ́́ǹpútà àti àwọn láìsì ìṣàmúlò-ètò

Àwọn Àṣìṣe Píríǹtì

Ṣàfikún àwọn ìṣàmúlò-ètò àti àwọn ìṣàmúlò-ètò

Àtòjọ-ẹ̀yàn Rẹ́ẹ̀tì

Ṣàfikún àwọn ààyè-iṣẹ́ VPN, WiFi, àti nẹ́tiwọọki

Àwọn Ìṣàmúlò-ètò

• Aṣàfilọ́lẹ̀ Aṣàfilọ́lẹ̀ / Azure AD
• Ticketing systems (Jira, ServiceNow, Zendesk)
• Àtòjọ-ẹ̀yàn Aṣàfilọ́lẹ̀ (Jamf, Intune)
• Àwọn ìrànwọ́ Ìṣàmúlò-ètò (Datadog, New Relic)
• Agbègbè Ìmọ̀ (Confluence, SharePoint)

Ààyè-iṣẹ́ Ìjáde

• Multi-factor authentication required
• Àwọn ààyè-iṣẹ́ ìṣàmúlò-ètò (RBAC)
• SOC 2 Type II compliant infrastructure
• Àtòjọ-ẹ̀yàn àwòrán àwòrán tí a fi pamọ́ nínú ìjánu-ìṣàmúlò-ètò náà àti nínú ìjánu-ìsẹ́
• Àwọn ìṣàmúlò-ètò ìṣàmúlò-ètò àpẹẹrẹ fún ìṣàmúlò-ètò

Àwọn Àtòjọ-ẹ̀yàn

Àwọn àtòjọ àwọn ààyè-iṣẹ́

Common issues like password resets, VPN troubleshooting, WiFi connectivity, software installation guidance, printer setup, email configuration, and browser cache clearing. These typically represent 40-60% of all IT tickets.

The agent verifies user identity through security questions, employee ID, or integration with your identity management system before performing any account changes.

Yes. When the agent cannot resolve an issue, it creates a detailed ticket in your ITSM platform with the problem description, troubleshooting steps already attempted, and user contact information.

Yà. Aṣàfilọ́lẹ̀ náà náà wọ̀ inú àwọn ìṣàmúlò-ètò àwọn ìṣàmúlò-ètò àwọn ìṣàmúlò-ètò àwọn ìṣàmúlò-ètò àwọn ìṣàmúlò-ètò àwọn ìṣàmúlò-ètò àwọn ìṣàmúlò-ètò àwọn ìṣàmúlò-ètò àwọn ìṣàmúlò-ètò àwọn ìṣàmúlò-ètò àwọn ìṣàmúlò-ètò

By resolving common issues (passwords, connectivity, software) automatically, the AI help desk typically reduces human-handled ticket volume by 40-60%, letting your IT team focus on complex problems.

Yes. The agent provides platform-specific instructions. It asks which operating system the user is on and adjusts troubleshooting steps accordingly.

Yes. The AI help desk is available 24/7. Employees working late, remote workers in different time zones, and weekend staff all get instant IT support.

Ya. Ṣẹ̀dá àwọn ààyè-iṣẹ́ ìrànwọ́ bí a robotì nínú àwọn ààyè-iṣẹ́ Slack tàbí Teams tí ẹ̀yàn rẹ̀. Àwọn olùkọ̀ọ̀kan lè kọ̀ọ̀kan kọ́ọ̀kan láti inú àwọn ààyè-iṣẹ́ ìrànwọ́ IT.

Fi àtòjọ àwọn ìṣàmúlò-ètò ìṣàmúlò-ètò rẹ pamọ́, àwọn ìṣàmúlò-ètò klíntì VPN, àwọn ìṣàmúlò-ètò píríǹtì, àwọn ìṣàmúlò-ètò kọ̀ǹpútà, àti àwọn ìṣàmúlò-ètò inú nínú ìjánu-ìṣàmúlò-ètò. Àtòjọ-ẹ̀yàn náà náà náà náà náà.

The agent can process hardware requests (new laptop, monitor, keyboard) by collecting requirements and creating procurement tickets. For troubleshooting hardware issues, it guides users through basic diagnostics.

You can update the system prompt with new solutions as they are discovered. The agent immediately uses new troubleshooting procedures for similar future issues.

Yes. The agent processes conversations in real time without storing sensitive data. Integration with your identity management system uses secure API calls. Self-hosting is available for maximum security.

5.0/5 (1)

Ṣàfikún Àwọn Ìṣàmúlò-ètò

Deploy an AI help desk that resolves common issues instantly and reduces ticket backlog

Ṣàfihàn Àwọn Ìṣàmúlò-ètò

Kọ̀ǹpútà Ìrànwọ́

AI IT Help Desk

Àwọn Ìṣàmúlò-ètò Ìṣẹ́

Password Resets

Àwọn Ìṣàmúlò-ètò Àtòjọ-ẹ̀yàn

Software Support

Àtòjọ-ẹ̀yàn

Ticket Creation

Knowledge Base

Wó Ààyè-iṣẹ́ Ìrànwọ́ Nínú Ìṣàmúlò-iṣẹ́

Àwọn Àwòrán Ìjánu-ìsún

Àwọn Àwòrán

Adam

Sarah

Michael

Àwọn ìṣàmúlò-ètò

Kokoro

Sesame CSM

MeloTTS

Àtòjọ-ẹ̀yàn ìrànwọ́ AI Rẹ̀

Load IT Knowledge Base

Define Escalation Rules

Connect Ticketing System

Ṣàfihàn sí Àwọn Òǹlò

Àwọn Ìṣàmúlò-ètò Ìṣàmúlò-ètò

Àwọn Àmì-àṣírí

Ìṣàfilọ́lẹ̀ Àwọn Àwọn Àkọ́lé

Àwọn Àṣìṣe Píríǹtì

Àtòjọ-ẹ̀yàn Rẹ́ẹ̀tì

Àwọn Ìṣàmúlò-ètò

Àwọn Ìṣàmúlò-ètò

Ààyè-iṣẹ́ Ìjáde

Àwọn Àtòjọ-ẹ̀yàn

Àwọn ààyè-iṣẹ́ IT wo ní lè fi ààyè-iṣẹ́ hàn nípa ẹ̀yàn rẹ̀?

How does it handle sensitive operations like password resets?

Ṣe o le ṣepọ pẹlu ServiceNow tabi Jira?

Can it guide users through complex technical steps?

How does it reduce IT ticket volume?

Can it support both Windows and Mac users?

Does it work after hours?

Ń lè fi pamọ́ nínú Slack tàbí Microsoft Teams?

Bawo ni mo ṣe le ṣe ìṣàfihàn rẹ̀ fún ààyè-iṣẹ́ IT wa?

Can it handle hardware requests?

Does it learn from resolved tickets?

Àwọn Àkọlé àwòrán

Ṣàfikún Àwọn Ìṣàmúlò-ètò