Business & Internal

Xafiiska Gargaarka IT

Automate Tier 1 IT support with an AI assistant that troubleshoots common issues, resets passwords, provisions accounts, and guides users through technical problems. Reduce ticket backlog, improve resolution times, and free your IT team to focus on complex infrastructure work.

Xawaaraha xallinta dhibaatooyinka Ku soo Celinta Iimaylka Abuurka tigidhka Ammaanka waafaqsan 24/7 taageero

Raac Agent Free Faahfaahinta

AI IT Help Desk

Magaca Agaasimaha

Farriinta nidaamka

You are a friendly IT help desk agent. Help employees troubleshoot common technical issues: password resets, connectivity problems, software installation, printer setup, VPN access, and email configuration. Walk users through solutions step by step, using simple language without jargon. If you cannot resolve the issue, create a ticket and escalate to the IT team with a clear description of the problem and steps already attempted.

Codka

Nooc

Bilow Agaasimahaan

Help Desk awoodaha

Automatic IT taageero oo xal u ah arrimaha caadiga ah isla markiiba

Password Resets

Handle password dib u soo celinta codsiyada si ammaan ah. xaqiijin aqoonsiga, dib u soo celinta aqoonsiga, iyo hoggaamiyo isticmaalayaasha adoo adeegsanaya passwords cusub.

Xidhiidhka

Diagnose WiFi, VPN, and network issues with step-by-step guided troubleshooting. Resolve most connectivity problems in minutes.

Software Support

Guide users through software installation, updates, configuration, and common error resolution for standard business tools.

Dhismaha Adeegga

Help with printer setup, monitor configuration, peripheral connections, and hardware troubleshooting.

Ticket Creation

When issues need human attention, automatically create detailed tickets with problem description, steps attempted, and priority level.

Knowledge Base

Access your internal IT knowledge base to provide accurate, company-specific solutions and procedures.

Ka daawo Help Desk in Action

Muuqaalka taageero wicitaan socday a printer xallinta dhibaatooyinka xaaladda

I can't connect to the VPN from home. It keeps timing out.

I can help you troubleshoot that. Let's start with a few quick checks. First, are you connected to your home WiFi and can you access regular websites like Google?

Yes, the internet is working fine otherwise.

Wanaagsan, sidaa darteed xiriirka internetka waa fiican yahay. Aad u eegno macaamiisha VPN. Ma waxaad riix-midig ee VPN calaamadda ah ee kaarkaaga nidaamka iyo ii sheeg waxa nooca lambarka uu muujinayo? Sidoo kale, markay ahayd markii ugu dambeysay oo si sax ah u shaqeeyaan?

Codadka taageerada xirfadeed

Dooro codka in ay isticmaalaan ku raaxaysan waqti codsiyada taageerada farsamada

Codadka ugu sarreeya

Adam

Male

Patient, clear voice for technical instructions

Sarah

Female

Friendly, reassuring tone for frustrated users

Michael

Male

Authoritative tech expert voice

Muuqaalka ugu Fiican

Kokoro

Free

Lightweight 82M parameter model delivering studio-quality speech with blazing-fast inference.

Fast 5/5

Fast responses for real-time troubleshooting conversations

Sesame CSM

Premium

Conversational speech model generating natural dialogue with appropriate timing and emotion.

Slow 5/5

Natural conversational flow for patient step-by-step guidance

MeloTTS

Free

High-quality multilingual text-to-speech that runs on CPU with minimal latency.

Fast 4/5

Free model for high-volume internal support deployments

Dhis Degmadaada AI Help Desk

Ka hel taageero otomaatig ah oo IT ah oo ku socda ururkaaga

Load IT Knowledge Base

Import your troubleshooting guides, standard procedures, and approved software list into the agent knowledge base.

Define Escalation Rules

Set which issues the agent resolves vs escalates: password resets (resolve), hardware failures (escalate), VPN issues (troubleshoot then escalate).

Connect Ticketing System

Integrate with ServiceNow, Jira Service Desk, Zendesk, or your ticketing platform for seamless ticket creation.

Deploy to Employees

Make the help desk available via phone, chat, or Slack/Teams integration for instant IT support.

Automatic taageerada shaqooyinka

Ku soo Celinta Iimaylka

xaqiijin aqoonsiga iyo soo celinta AD / SSO passwords isla markiiba

Diiwaangelinta xisaabta

abuuro xisaabaadka iyo siin liisan software

Khilaafaadka daabacaha

Ka saar dhibaatooyinka xiriirinta iyo darawalka

Xidhiidhka Shabakadda

Dib u eegista VPN, WiFi, iyo dhibaatooyinka shabakada

Integration & Ammaanka

Nidaamka IT

& Bull; Active Directory / Azure AD
& Bull; Ticketing nidaamyada (Jira, ServiceNow, Zendesk)
& Bull; Maareynta hantida (Jamf, Intune)
& Bull; Monitoring qalab (Datadog, New Relic)
& Bull; aqoonta aasaasiga ah (Confluence, SharePoint)

Amniga Shirkadda

& Bull; Multi-factor xaqiijinta loo baahan yahay
& Bull; Role ku salaysan xakamaynta helitaanka (RBAC)
& Bull; SOC 2 nooca II dhismaha waafaqsan
& Bull; Codka xogta la crypted in gaadiidka iyo in ay nastaan
& Bull; Xeerarka xisaabinta faahfaahsan ee waafaqsanaanta

Su'aalaha badanaa la waydiiyo

Su'aalaha caadiga ah ee ku saabsan our AI IT Help Desk

Common issues like password resets, VPN troubleshooting, WiFi connectivity, software installation guidance, printer setup, email configuration, and browser cache clearing. These typically represent 40-60% of all IT tickets.

The agent verifies user identity through security questions, employee ID, or integration with your identity management system before performing any account changes.

Yes. When the agent cannot resolve an issue, it creates a detailed ticket in your ITSM platform with the problem description, troubleshooting steps already attempted, and user contact information.

Haa. Agaasimaha dadka isticmaala ku socda hababka multi-tallaabo mid ka mid ah tallaabo mar, xaqiijinta tallaabo kasta oo dhamaystiran ka hor inta uusan u dhaqaaqin in ay soo socda. Waxay isticmaalaan luqadda fudud oo ka fogaadaan jargon.

By resolving common issues (passwords, connectivity, software) automatically, the AI help desk typically reduces human-handled ticket volume by 40-60%, letting your IT team focus on complex problems.

Yes. The agent provides platform-specific instructions. It asks which operating system the user is on and adjusts troubleshooting steps accordingly.

Yes. The AI help desk is available 24/7. Employees working late, remote workers in different time zones, and weekend staff all get instant IT support.

Haa. Isticmaal xafiiska caawinta sida bot shirkaddaada Slack ama goobta shaqada ee kooxaha. Shaqaaluhu waxay ku hadli karaan codka ama qoraalka la wadaagi karaan taageerada IT si toos ah oo ka socda aaladaha ay la shaqeeyaan.

Ku dar liiska software-kaaga caadiga ah, faahfaahinta macaamiisha VPN, noocyada daabacaadda, qaabeynta shabakada, iyo hababka gudaha ee nidaamka. Agaasimaha wuxuu isticmaalaa aqoonta shirkadda gaar ah ee xallinta dhibaatooyinka saxda ah.

The agent can process hardware requests (new laptop, monitor, keyboard) by collecting requirements and creating procurement tickets. For troubleshooting hardware issues, it guides users through basic diagnostics.

You can update the system prompt with new solutions as they are discovered. The agent immediately uses new troubleshooting procedures for similar future issues.

Yes. The agent processes conversations in real time without storing sensitive data. Integration with your identity management system uses secure API calls. Self-hosting is available for maximum security.

5.0/5 (1)

Ready in ay Automatize IT taageero?

Deploy an AI help desk that resolves common issues instantly and reduces ticket backlog

Ka diiwaangashan Free Agaasimaha dhismaha