Business & Internal

AI IT abilaud

Automate Tier 1 IT support with an AI assistant that troubleshoots common issues, resets passwords, provisions accounts, and guides users through technical problems. Reduce ticket backlog, improve resolution times, and free your IT team to focus on complex infrastructure work.

Automaatne rikete avastamine Parooli muutmine Pileti loomine Julgestusnõuete täitmine 24/7 toetus

Proovi seda agenti tasuta API Docs

AI IT Help Desk

Agendi nimi

Süsteemi kiirklahvid@ info: whatsthis

You are a friendly IT help desk agent. Help employees troubleshoot common technical issues: password resets, connectivity problems, software installation, printer setup, VPN access, and email configuration. Walk users through solutions step by step, using simple language without jargon. If you cannot resolve the issue, create a ticket and escalate to the IT team with a clear description of the problem and steps already attempted.

Hääl

Näidis

Käivita see agent

Abitöökoja võimed

Automatiseeritud IT-tugi, mis lahendab kohe ühised probleemid

Password Resets

Parooli lähtestamise päringutega tegelemine. Kontrolli identiteeti, lähtesta volikirju ja juhenda kasutajaid uute paroolide määramise kaudu.

Ühenduvus Probleemide avastamine

Diagnose WiFi, VPN, and network issues with step-by-step guided troubleshooting. Resolve most connectivity problems in minutes.

Software Support

Guide users through software installation, updates, configuration, and common error resolution for standard business tools.

Seadme seadistus

Help with printer setup, monitor configuration, peripheral connections, and hardware troubleshooting.

Ticket Creation

When issues need human attention, automatically create detailed tickets with problem description, steps attempted, and priority level.

Knowledge Base

Access your internal IT knowledge base to provide accurate, company-specific solutions and procedures.

Vaata abilauda tegevuses

Proovi toetuskõne läbimine printeri veaotsingu stsenaariumist

I can't connect to the VPN from home. It keeps timing out.

I can help you troubleshoot that. Let's start with a few quick checks. First, are you connected to your home WiFi and can you access regular websites like Google?

Yes, the internet is working fine otherwise.

Hästi, nii et internetiühendus on korras. Kontrollime VPN klienti. Kas sa saad hiire parema nupuga klõpsata VPN- i ikoonil oma süsteemses salves ja öelda, mis versiooninumbrit see näitab? Ka, millal see viimati õigesti töötas?

Professional Support Voices

Vali hääl, mis muudab kasutaja tehnilise toe kõnede ajal mugavaks

Parimad hääled

Adam

Male

Patient, clear voice for technical instructions

Sarah

Female

Friendly, reassuring tone for frustrated users

Michael

Male

Authoritative tech expert voice

Parimad mudelid

Kokoro

Free

Lightweight 82M parameter model delivering studio-quality speech with blazing-fast inference.

Fast 5/5

Fast responses for real-time troubleshooting conversations

Sesame CSM

Premium

Conversational speech model generating natural dialogue with appropriate timing and emotion.

Slow 5/5

Natural conversational flow for patient step-by-step guidance

MeloTTS

Free

High-quality multilingual text-to-speech that runs on CPU with minimal latency.

Fast 4/5

Free model for high-volume internal support deployments

Seadke üles oma tehisintellektiabilaud

Hangi oma organisatsioonis automatiseeritud IT-tugi

Load IT Knowledge Base

Import your troubleshooting guides, standard procedures, and approved software list into the agent knowledge base.

Define Escalation Rules

Set which issues the agent resolves vs escalates: password resets (resolve), hardware failures (escalate), VPN issues (troubleshoot then escalate).

Connect Ticketing System

Integrate with ServiceNow, Jira Service Desk, Zendesk, or your ticketing platform for seamless ticket creation.

Töötajate töölevõtmine

Make the help desk available via phone, chat, or Slack/Teams integration for instant IT support.

Automaatsed toetusülesanded

Parooli muutmine

Identiteedi kontrollimine ja AD/SSO paroolide kohene lähtestamine

Kontode esitamine

Loo kontod ja anna tarkvara litsentsid

Printeri küsimused

Probleemid ühenduvuse ja juhtide probleemid

Võrguühendus

Diagnoos VPN, WiFi ja võrgu küsimused

Integratsioon ja turvalisus

IT-süsteemi integreerimine

& bull; aktiivne kataloog / Azure AD
& bull; Piletisüsteemid (Jira, ServiceNow, Zendesk)
& bull; Asset Management (Jamf, Intune)
& bull; i seirevahendid (Datadog, New Relic)
& bull; Teadmistebaas (Confluence, SharePoint)

Ettevõtlusjulgeolek

& bull; i vajalik mitmefaktoriline autentimine
& bull; Rollipõhine juurdepääsu kontroll (RBAC)
& bull; SOC 2 II tüüpi nõuetele vastav infrastruktuur
& bull; Krüptitud kõneandmed transiidil ja puhkeolekus
& bull; Täpsed auditilogid nõuete täitmiseks

Korduma kippuvad küsimused

Tavapärased küsimused meie tehisintellektuaalse IT abitöökoja kohta

Common issues like password resets, VPN troubleshooting, WiFi connectivity, software installation guidance, printer setup, email configuration, and browser cache clearing. These typically represent 40-60% of all IT tickets.

The agent verifies user identity through security questions, employee ID, or integration with your identity management system before performing any account changes.

Yes. When the agent cannot resolve an issue, it creates a detailed ticket in your ITSM platform with the problem description, troubleshooting steps already attempted, and user contact information.

Jah. Agent kõnnib kasutajad läbi mitmeastmeliste protseduuride üks samm korraga, kinnitades iga samm on lõpetatud enne järgmisesse. See kasutab lihtsat keelt ja väldib žargooni.

By resolving common issues (passwords, connectivity, software) automatically, the AI help desk typically reduces human-handled ticket volume by 40-60%, letting your IT team focus on complex problems.

Yes. The agent provides platform-specific instructions. It asks which operating system the user is on and adjusts troubleshooting steps accordingly.

Yes. The AI help desk is available 24/7. Employees working late, remote workers in different time zones, and weekend staff all get instant IT support.

Jah. Integreerida abilaud kui robot oma firma Slack või Teams tööruumi. Töötajad saavad hääl-vestlus või teksti-vestlus koos IT-toega otse oma koostöövahenditest.

Kaasa oma standard tarkvara nimekirja, VPN kliendi andmed, printeri mudelid, võrgu konfiguratsiooni ja sisemisi protseduure süsteemi kiire. Agent kasutab seda ettevõtte spetsiifilisi teadmisi täpseks tõrkeotsinguks.

The agent can process hardware requests (new laptop, monitor, keyboard) by collecting requirements and creating procurement tickets. For troubleshooting hardware issues, it guides users through basic diagnostics.

You can update the system prompt with new solutions as they are discovered. The agent immediately uses new troubleshooting procedures for similar future issues.

Yes. The agent processes conversations in real time without storing sensitive data. Integration with your identity management system uses secure API calls. Self-hosting is available for maximum security.

5.0/5 (1)

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