Business & Internal

Meja Bantuan

Automate Tier 1 IT support with an AI assistant that troubleshoots common issues, resets passwords, provisions accounts, and guides users through technical problems. Reduce ticket backlog, improve resolution times, and free your IT team to focus on complex infrastructure work.

Penyelesaian Masalah Automatik Reset Kata Laluan Penciptaan Tiket Keserasian Keselamatan Sokongan 24/7

Cuba Agen Ini Percuma Dokumen API

AI IT Help Desk

Nama Ejen

Prompt SistemComment

You are a friendly IT help desk agent. Help employees troubleshoot common technical issues: password resets, connectivity problems, software installation, printer setup, VPN access, and email configuration. Walk users through solutions step by step, using simple language without jargon. If you cannot resolve the issue, create a ticket and escalate to the IT team with a clear description of the problem and steps already attempted.

Suara

Model

Lancarkan Ejen Ini

Keupayaan Help Desk

Sokongan IT automatik yang menyelesaikan masalah biasa dengan segera

Password Resets

Mengendalikan permintaan set semula katalaluan dengan selamat. Sahkan identiti, set semula kredensial, dan pandu pengguna melalui tetapan katalaluan baru.

Penyelesaian Masalah Sambungan

Diagnose WiFi, VPN, and network issues with step-by-step guided troubleshooting. Resolve most connectivity problems in minutes.

Software Support

Guide users through software installation, updates, configuration, and common error resolution for standard business tools.

Tetapan Peranti

Help with printer setup, monitor configuration, peripheral connections, and hardware troubleshooting.

Ticket Creation

When issues need human attention, automatically create detailed tickets with problem description, steps attempted, and priority level.

Knowledge Base

Access your internal IT knowledge base to provide accurate, company-specific solutions and procedures.

Lihat Help Desk dalam Aksi

Panggilan sokongan contoh berjalan melalui skenario penyelesaian masalah pencetak

I can't connect to the VPN from home. It keeps timing out.

I can help you troubleshoot that. Let's start with a few quick checks. First, are you connected to your home WiFi and can you access regular websites like Google?

Yes, the internet is working fine otherwise.

Baik, jadi sambungan internet adalah baik. Mari kita periksa klien VPN. Bolehkah anda klik kanan pada ikon VPN dalam dulang sistem anda dan beritahu saya nombor versi yang ditunjukkan? Juga, bila ia berfungsi dengan betul?

Suara Sokongan Profesional

Pilih suara yang memudahkan pengguna semasa panggilan sokongan teknikal

Suara Teratas

Adam

Male

Patient, clear voice for technical instructions

Sarah

Female

Friendly, reassuring tone for frustrated users

Michael

Male

Authoritative tech expert voice

Model Terbaik

Kokoro

Free

Lightweight 82M parameter model delivering studio-quality speech with blazing-fast inference.

Fast 5/5

Fast responses for real-time troubleshooting conversations

Sesame CSM

Premium

Conversational speech model generating natural dialogue with appropriate timing and emotion.

Slow 5/5

Natural conversational flow for patient step-by-step guidance

MeloTTS

Free

High-quality multilingual text-to-speech that runs on CPU with minimal latency.

Fast 4/5

Free model for high-volume internal support deployments

Tetapkan Meja Bantuan AI Anda

Dapatkan sokongan IT automatik berjalan dalam organisasi anda

Load IT Knowledge Base

Import your troubleshooting guides, standard procedures, and approved software list into the agent knowledge base.

Define Escalation Rules

Set which issues the agent resolves vs escalates: password resets (resolve), hardware failures (escalate), VPN issues (troubleshoot then escalate).

Connect Ticketing System

Integrate with ServiceNow, Jira Service Desk, Zendesk, or your ticketing platform for seamless ticket creation.

Deploy to Employees

Make the help desk available via phone, chat, or Slack/Teams integration for instant IT support.

Tugas Sokongan Automatik

Reset Kata Laluan

Sahkan identiti dan set semula katalaluan AD/SSO dengan segera

Penyediaan Akaun

Cipta akaun dan tentukan lesen perisian

Masalah Pencetak

Nyahpepijat masalah sambungan dan pemacu

Kebolehsambungan Rangkaian

Diagnosa masalah VPN, WiFi, dan rangkaian

Integriti & Keselamatan

Integrasi Sistem

• Direktori Aktif / Azure AD
• Sistem tiket (Jira, ServiceNow, Zendesk)
• Pengurusan aset (Jamf, Intune)
• Alat pemantauan (Datadog, New Relic)
& Bull; Pangkalan pengetahuan (Confluence, SharePoint)

Keselamatan Perusahaan

• Pengesahan berbilang-faktor diperlukan
Kawalan Akses Berdasarkan Peranan (RBAC)
• Infrastruktur serasi SOC 2 Jenis II
• Data suara disulitkan dalam laluan dan rehat
• Log audit terperinci untuk keserasian

Soalan Lazim

Soalan biasa mengenai AI IT Help Desk kami

Common issues like password resets, VPN troubleshooting, WiFi connectivity, software installation guidance, printer setup, email configuration, and browser cache clearing. These typically represent 40-60% of all IT tickets.

The agent verifies user identity through security questions, employee ID, or integration with your identity management system before performing any account changes.

Yes. When the agent cannot resolve an issue, it creates a detailed ticket in your ITSM platform with the problem description, troubleshooting steps already attempted, and user contact information.

Ya. Agen memandu pengguna melalui prosedur langkah berbilang satu langkah pada satu masa, mengesahkan setiap langkah telah selesai sebelum bergerak ke yang seterusnya. Ia menggunakan bahasa mudah dan elakkan jargon.

By resolving common issues (passwords, connectivity, software) automatically, the AI help desk typically reduces human-handled ticket volume by 40-60%, letting your IT team focus on complex problems.

Yes. The agent provides platform-specific instructions. It asks which operating system the user is on and adjusts troubleshooting steps accordingly.

Yes. The AI help desk is available 24/7. Employees working late, remote workers in different time zones, and weekend staff all get instant IT support.

Ya. Integrasikan meja bantuan sebagai bot dalam ruang kerja Slack atau Teams syarikat anda. Pekerja boleh berbual suara atau berbual teks dengan sokongan IT secara langsung dari alat kerjasama mereka.

Termasuk senarai perisian piawai anda, perincian klien VPN, model pencetak, konfigurasi rangkaian, dan prosedur dalaman dalam prompt sistem. Agen menggunakan pengetahuan khusus syarikat ini untuk penyelesaian masalah tepat.

The agent can process hardware requests (new laptop, monitor, keyboard) by collecting requirements and creating procurement tickets. For troubleshooting hardware issues, it guides users through basic diagnostics.

You can update the system prompt with new solutions as they are discovered. The agent immediately uses new troubleshooting procedures for similar future issues.

Yes. The agent processes conversations in real time without storing sensitive data. Integration with your identity management system uses secure API calls. Self-hosting is available for maximum security.

5.0/5 (1)

Sedia untuk Automotif Sokongan IT?

Deploy an AI help desk that resolves common issues instantly and reduces ticket backlog

Daftar Masuk Pembina Ejen