Business & Internal

KI IT Help Desk

Automate Tier 1 IT support with an AI assistant that troubleshoots common issues, resets passwords, provisions accounts, and guides users through technical problems. Reduce ticket backlog, improve resolution times, and free your IT team to focus on complex infrastructure work.

Automatische Fehlerbehebung Passwort zurücksetzen Ticket-Erstellung Einhaltung der Sicherheitsvorschriften 24/7 Unterstützung

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AI IT Help Desk

Name des Vertreters

Systemaufforderung

You are a friendly IT help desk agent. Help employees troubleshoot common technical issues: password resets, connectivity problems, software installation, printer setup, VPN access, and email configuration. Walk users through solutions step by step, using simple language without jargon. If you cannot resolve the issue, create a ticket and escalate to the IT team with a clear description of the problem and steps already attempted.

Stimme

Modell

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Help Desk Fähigkeiten

Automatisierte IT-Unterstützung, die häufige Probleme sofort löst

Password Resets

Handle password reset requests securely. Verify identity, reset credentials, and guide users through setting new passwords.

Konnektivitätsfehlerbehebung

Diagnose WiFi, VPN, and network issues with step-by-step guided troubleshooting. Resolve most connectivity problems in minutes.

Software Support

Guide users through software installation, updates, configuration, and common error resolution for standard business tools.

Einrichtung des Geräts

Help with printer setup, monitor configuration, peripheral connections, and hardware troubleshooting.

Ticket Creation

When issues need human attention, automatically create detailed tickets with problem description, steps attempted, and priority level.

Knowledge Base

Access your internal IT knowledge base to provide accurate, company-specific solutions and procedures.

Siehe den Help Desk in Aktion

Beispiel Support-Aufruf zu Fuß durch einen Drucker Fehlerbehebung Szenario

I can't connect to the VPN from home. It keeps timing out.

I can help you troubleshoot that. Let's start with a few quick checks. First, are you connected to your home WiFi and can you access regular websites like Google?

Yes, the internet is working fine otherwise.

Gut, also die Internetverbindung ist in Ordnung. Lassen Sie uns den VPN-Client überprüfen. Können Sie mit der rechten Maustaste auf das VPN-Symbol in Ihrem System-Tray und sagen Sie mir, welche Versionsnummer es zeigt?

Professionelle Unterstützung Stimmen

Wählen Sie eine Stimme, die Benutzer bei technischen Support-Anrufen beruhigt

Top-Stimme

Adam

Male

Patient, clear voice for technical instructions

Sarah

Female

Friendly, reassuring tone for frustrated users

Michael

Male

Authoritative tech expert voice

Beste Modelle

Kokoro

Free

Lightweight 82M parameter model delivering studio-quality speech with blazing-fast inference.

Fast 5/5

Fast responses for real-time troubleshooting conversations

Sesame CSM

Premium

Conversational speech model generating natural dialogue with appropriate timing and emotion.

Slow 5/5

Natural conversational flow for patient step-by-step guidance

MeloTTS

Free

High-quality multilingual text-to-speech that runs on CPU with minimal latency.

Fast 4/5

Free model for high-volume internal support deployments

Stellen Sie Ihren AI-Help Desk ein

Erhalten Sie automatisierten IT-Support in Ihrem Unternehmen

Load IT Knowledge Base

Import your troubleshooting guides, standard procedures, and approved software list into the agent knowledge base.

Define Escalation Rules

Set which issues the agent resolves vs escalates: password resets (resolve), hardware failures (escalate), VPN issues (troubleshoot then escalate).

Connect Ticketing System

Integrate with ServiceNow, Jira Service Desk, Zendesk, or your ticketing platform for seamless ticket creation.

Deploy to Employees

Make the help desk available via phone, chat, or Slack/Teams integration for instant IT support.

Automatisierte Support-Aufgaben

Passwort zurücksetzen

Identität überprüfen und AD/SSO-Passwörter sofort zurücksetzen

Kontobereitstellung

Konten erstellen und Softwarelizenzen zuweisen

Druckerprobleme

Problembehandlung von Konnektivität und Treiberproblemen

Netzwerkverbindung

VPN, WLAN und Netzwerkprobleme diagnostizieren

Integration & Sicherheit

Integration des IT-Systems

• Active Directory / Azure AD
• Ticketing-Systeme (Jira, ServiceNow, Zendesk)
• Vermögensverwaltung (Jamf, Intune)
• Überwachungstools (Datadog, New Relic)
• Wissensdatenbank (Konfluence, SharePoint)

Unternehmenssicherheit

• Multi-Faktor-Authentifizierung erforderlich
• Rollenbasierte Zugriffskontrolle (RBAC)
• SOC 2 Typ II-konforme Infrastruktur
• Verschlüsselte Sprachdaten im Transit und im Ruhezustand
• Detaillierte Prüfprotokolle für die Einhaltung

Häufig gestellte Fragen

Häufige Fragen zu unserem AI IT Help Desk

Common issues like password resets, VPN troubleshooting, WiFi connectivity, software installation guidance, printer setup, email configuration, and browser cache clearing. These typically represent 40-60% of all IT tickets.

The agent verifies user identity through security questions, employee ID, or integration with your identity management system before performing any account changes.

Yes. When the agent cannot resolve an issue, it creates a detailed ticket in your ITSM platform with the problem description, troubleshooting steps already attempted, and user contact information.

Ja. Der Agent läuft Benutzer durch mehrstufige Verfahren einen Schritt nach dem anderen, bestätigt jeden Schritt ist vollständig, bevor er zum nächsten bewegt. Es verwendet einfache Sprache und vermeidet Jargon.

By resolving common issues (passwords, connectivity, software) automatically, the AI help desk typically reduces human-handled ticket volume by 40-60%, letting your IT team focus on complex problems.

Yes. The agent provides platform-specific instructions. It asks which operating system the user is on and adjusts troubleshooting steps accordingly.

Yes. The AI help desk is available 24/7. Employees working late, remote workers in different time zones, and weekend staff all get instant IT support.

Ja. Integrieren Sie den Helpdesk als Bot in Ihrem Unternehmen Slack oder Teams Workspace. Mitarbeiter können mit Hilfe ihrer Collaboration Tools Sprach-Chat oder Text-Chat direkt mit IT-Support verbinden.

Include your standard software list, VPN client details, printer models, network configuration, and internal procedures in the system prompt. The agent uses this company-specific knowledge for accurate troubleshooting.

The agent can process hardware requests (new laptop, monitor, keyboard) by collecting requirements and creating procurement tickets. For troubleshooting hardware issues, it guides users through basic diagnostics.

You can update the system prompt with new solutions as they are discovered. The agent immediately uses new troubleshooting procedures for similar future issues.

Yes. The agent processes conversations in real time without storing sensitive data. Integration with your identity management system uses secure API calls. Self-hosting is available for maximum security.

5.0/5 (1)

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