Business & Internal

AI IT Kuthandiza Desk

Automate Tier 1 IT support with an AI assistant that troubleshoots common issues, resets passwords, provisions accounts, and guides users through technical problems. Reduce ticket backlog, improve resolution times, and free your IT team to focus on complex infrastructure work.

Auto-kuchotsa zolakwika Kusintha kwa mawu achinsinsi Ticket Kulenga Kugwirizana ndi chitetezo Kuthandizira kwa 24/7

Phunzirani izi Agent kwaulere Zolemba za API

AI IT Help Desk

Name=MawindoName

Chidziwitso cha dongosolo

You are a friendly IT help desk agent. Help employees troubleshoot common technical issues: password resets, connectivity problems, software installation, printer setup, VPN access, and email configuration. Walk users through solutions step by step, using simple language without jargon. If you cannot resolve the issue, create a ticket and escalate to the IT team with a clear description of the problem and steps already attempted.

Chilankhulo

Model

Launch This Agent

Kuthandiza Desk Zochita

Automatic IT thandizo limene limachotsa mavuto ofala nthawi yomweyo

Password Resets

Kuyang'anira zosowa zobwezeretsera mawu achinsinsi molimba mtima. Kutsimikizira chidziwitso, kubwezeretsa zidziwitso, ndi kuphunzitsa ogwiritsa ntchito pogwiritsa ntchito mawu achinsinsi atsopano.

Kusintha kwa Kulumikizana

Diagnose WiFi, VPN, and network issues with step-by-step guided troubleshooting. Resolve most connectivity problems in minutes.

Software Support

Guide users through software installation, updates, configuration, and common error resolution for standard business tools.

Kukhazikitsa kwa chida

Help with printer setup, monitor configuration, peripheral connections, and hardware troubleshooting.

Ticket Creation

When issues need human attention, automatically create detailed tickets with problem description, steps attempted, and priority level.

Knowledge Base

Access your internal IT knowledge base to provide accurate, company-specific solutions and procedures.

Onani Help Desk mu Action

Kuyankhulana kwa chitsanzo cha kuthandizira kumayenda mwa njira yopezera vuto la printa

I can't connect to the VPN from home. It keeps timing out.

I can help you troubleshoot that. Let's start with a few quick checks. First, are you connected to your home WiFi and can you access regular websites like Google?

Yes, the internet is working fine otherwise.

Ndibwino, choncho kulumikizana kwa internet ndi bwino. Tiyeni tiwone VPN client. Kodi mungapeze ulalo wa VPN mu system tray yanu ndi kundiuza kuti ndi mtundu uti womwe umasonyeza? Ndiponso, nthawi iti yomweyo idagwira ntchito bwino?

Professional Support Maganizo

Sankhani mawu amene amaika ogwiritsa ntchito m'chisangalalo nthawi ya chithandizo chaukadaulo

Maganizo abwino kwambiri

Adam

Male

Patient, clear voice for technical instructions

Sarah

Female

Friendly, reassuring tone for frustrated users

Michael

Male

Authoritative tech expert voice

Models abwino kwambiri

Kokoro

Free

Lightweight 82M parameter model delivering studio-quality speech with blazing-fast inference.

Fast 5/5

Fast responses for real-time troubleshooting conversations

Sesame CSM

Premium

Conversational speech model generating natural dialogue with appropriate timing and emotion.

Slow 5/5

Natural conversational flow for patient step-by-step guidance

MeloTTS

Free

High-quality multilingual text-to-speech that runs on CPU with minimal latency.

Fast 4/5

Free model for high-volume internal support deployments

Sewerani AI Help Desk yanu

Pezani thandizo la IT losinthika lomwe limagwira ntchito m'bungwe lanu

Load IT Knowledge Base

Import your troubleshooting guides, standard procedures, and approved software list into the agent knowledge base.

Define Escalation Rules

Set which issues the agent resolves vs escalates: password resets (resolve), hardware failures (escalate), VPN issues (troubleshoot then escalate).

Connect Ticketing System

Integrate with ServiceNow, Jira Service Desk, Zendesk, or your ticketing platform for seamless ticket creation.

Deploy to Employees

Make the help desk available via phone, chat, or Slack/Teams integration for instant IT support.

Automatic Support ntchito

Kusintha kwa mawu achinsinsi

Kuyesa chidziwitso ndi kubwezeretsa mawu achinsinsi a AD / SSO mwamsanga

Kukhazikitsa Akaunti

Kukhazikitsa maakaunti ndi kuika malayisensi a mapulogalamu

Mavuto a Printer

Kuchotsa mavuto okhudzana ndi kulumikizana ndi woyendetsa

Kugwirizana kwa netiweki

Kuzindikira mavuto a VPN, WiFi, ndi netiweki

Kuphatikiza & chitetezo

IT System Kuintegration

• Active Directory / Azure AD
& Bull; Ticketing zipangizo (Jira, ServiceNow, Zendesk)
• Asset Management (Jamf, Intune)
& Bull; Kuyang'anira zipangizo (Datadog, New Relic)
& Bull; Kudziwa mfundo (Confluence, SharePoint)

Zachitetezo cha bizinesi

& Bull; Multi-factor kutsimikizika zofunika
& Bull; Role-zotengera kulowa kuwongolera (RBAC)
& Bull; SOC 2 Type II yogwirizana ndi kapangidwe kake
& Bull; Encrypted mawu deta mu transit ndi at rest
& Bull; Deta audit logs kwa kugwirizana

Funso Lofunsidwa Kawirikawiri

Mafunso omwe amafunsidwa kwambiri za AI IT Help Desk yathu

Common issues like password resets, VPN troubleshooting, WiFi connectivity, software installation guidance, printer setup, email configuration, and browser cache clearing. These typically represent 40-60% of all IT tickets.

The agent verifies user identity through security questions, employee ID, or integration with your identity management system before performing any account changes.

Yes. When the agent cannot resolve an issue, it creates a detailed ticket in your ITSM platform with the problem description, troubleshooting steps already attempted, and user contact information.

Yai. Woyang’anira amayenda ogwiritsa ntchito mwa njira zambiri-nkhanza m’njira imodzi pa nthawi, kuonetsetsa kuti m’njira iliyonse ndi kumaliza pamaso kunyamula kutsatira.

By resolving common issues (passwords, connectivity, software) automatically, the AI help desk typically reduces human-handled ticket volume by 40-60%, letting your IT team focus on complex problems.

Yes. The agent provides platform-specific instructions. It asks which operating system the user is on and adjusts troubleshooting steps accordingly.

Yes. The AI help desk is available 24/7. Employees working late, remote workers in different time zones, and weekend staff all get instant IT support.

Yani. Kuphatikiza help desk monga bot mu Slack kapena Teams workspace ya kampani yanu. Ogwira ntchito amatha kulankhulana ndi mawu kapena kulankhulana ndi mauthenga ndi thandizo la IT mwachindunji kuchokera pazinthu zawo zothandizirana.

Kuphatikizapo mndandanda wanu standard software, VPN deta ya kasitomala, printer mafano, network configuration, ndi zamkati zoikamo mu system prompt.

The agent can process hardware requests (new laptop, monitor, keyboard) by collecting requirements and creating procurement tickets. For troubleshooting hardware issues, it guides users through basic diagnostics.

You can update the system prompt with new solutions as they are discovered. The agent immediately uses new troubleshooting procedures for similar future issues.

Yes. The agent processes conversations in real time without storing sensitive data. Integration with your identity management system uses secure API calls. Self-hosting is available for maximum security.

5.0/5 (1)

M'malo mwake, tiyeni tiwone momwe tingagwiritsire ntchito IT Support.

Deploy an AI help desk that resolves common issues instantly and reduces ticket backlog

Kulembetsa kwaulere Akuluakulu Builder