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Business & Internal

AI IT Help Desk

Automate Tier 1 IT support with an AI assistant that troubleshoots common issues, resets passwords, provisions accounts, and guides users through technical problems. Reduce ticket backlog, improve resolution times, and free your IT team to focus on complex infrastructure work.

Automatické riešenie problémov Resetovanie hesla Vytvorenie lístka Dodržiavanie bezpečnostných predpisov Zákaznícka podpora 24/7
Vyskúšajte tento agent zadarmo Dokumentácia k API

AI IT Help Desk

Spustiť tohto agenta

Funkcie Help Desk

Automatizovaná IT podpora, ktorá okamžite rieši bežné problémy

Password Resets

Bezpečne spracovávajte žiadosti o obnovenie hesla.Overte identitu, obnovte poverenia a preveďte používateľov nastavením nových hesiel.

Riešenie problémov s pripojením

Diagnose WiFi, VPN, and network issues with step-by-step guided troubleshooting. Resolve most connectivity problems in minutes.

Software Support

Guide users through software installation, updates, configuration, and common error resolution for standard business tools.

Nastavenie zariadenia

Help with printer setup, monitor configuration, peripheral connections, and hardware troubleshooting.

Ticket Creation

When issues need human attention, automatically create detailed tickets with problem description, steps attempted, and priority level.

Knowledge Base

Access your internal IT knowledge base to provide accurate, company-specific solutions and procedures.

Pozrite si Help Desk v akcii

Ukážka hovoru technickej podpory prechádzajúceho scenárom riešenia problémov s tlačiarňou

I can't connect to the VPN from home. It keeps timing out.

I can help you troubleshoot that. Let's start with a few quick checks. First, are you connected to your home WiFi and can you access regular websites like Google?

Yes, the internet is working fine otherwise.

Dobre, takže internetové pripojenie je v poriadku. Poďme skontrolovať VPN klienta. Môžete kliknúť pravým tlačidlom myši na ikonu VPN v systémovej lište a povedať mi, aké číslo verzie sa zobrazuje? Tiež, kedy to naposledy fungovalo správne?

Profesionálna podpora hlasov

Vyberte si hlas, ktorý dáva používateľom pohodlie počas hovorov technickej podpory

Najvyššie hlasy

Adam

Male

Patient, clear voice for technical instructions

Sarah

Female

Friendly, reassuring tone for frustrated users

Michael

Male

Authoritative tech expert voice

Najlepšie modely a modelky

Kokoro

Free

Lightweight 82M parameter model delivering studio-quality speech with blazing-fast inference.

Fast 5/5

Fast responses for real-time troubleshooting conversations

Sesame CSM

Premium

Conversational speech model generating natural dialogue with appropriate timing and emotion.

Slow 5/5

Natural conversational flow for patient step-by-step guidance

MeloTTS

Free

High-quality multilingual text-to-speech that runs on CPU with minimal latency.

Fast 4/5

Free model for high-volume internal support deployments

Nastavte si svoj AI Help Desk

Získajte vo svojej organizácii automatizovanú IT podporu

1

Load IT Knowledge Base

Import your troubleshooting guides, standard procedures, and approved software list into the agent knowledge base.

2

Define Escalation Rules

Set which issues the agent resolves vs escalates: password resets (resolve), hardware failures (escalate), VPN issues (troubleshoot then escalate).

3

Connect Ticketing System

Integrate with ServiceNow, Jira Service Desk, Zendesk, or your ticketing platform for seamless ticket creation.

4

Nasadenie na zamestnancov

Make the help desk available via phone, chat, or Slack/Teams integration for instant IT support.

Automatizované úlohy podpory

Resetovanie hesla

Okamžite overte identitu a resetujte heslá AD/SSO

Zabezpečenie účtu

Vytvorenie účtov a priradenie softvérových licencií

Problémy s tlačiarňou

Riešenie problémov s pripojením a ovládačmi

Pripojenie k sieti

Diagnostika problémov s VPN, Wi-Fi a sieťou

Integrácia & bezpečnosť

Integrácia IT systémov

  • • Active Directory / Azure AD
  • Ticketingové systémy (Jira, ServiceNow, Zendesk)
  • • Správa aktív (Jamf, Intune)
  • • Monitorovacie nástroje (Datadog, New Relic)
  • • Databáza znalostí (Confluence, SharePoint)

Zabezpečenie pre podniky

  • • Vyžaduje sa viacfaktorová autentifikácia
  • • Riadenie prístupu na základe rolí (RBAC)
  • • Infraštruktúra kompatibilná s SOC 2 typu II
  • • Šifrované hlasové dáta v tranzite a v pokoji
  • • Podrobné protokoly auditu pre dodržiavanie predpisov

Často kladené otázky

Často kladené otázky o AI IT Help Desk

Common issues like password resets, VPN troubleshooting, WiFi connectivity, software installation guidance, printer setup, email configuration, and browser cache clearing. These typically represent 40-60% of all IT tickets.

The agent verifies user identity through security questions, employee ID, or integration with your identity management system before performing any account changes.

Yes. When the agent cannot resolve an issue, it creates a detailed ticket in your ITSM platform with the problem description, troubleshooting steps already attempted, and user contact information.

Áno. Agent prevedie používateľov postupmi pozostávajúcimi z viacerých krokov krok za krokom, pričom pred pokračovaním v ďalšom kroku potvrdí dokončenie každého kroku.

By resolving common issues (passwords, connectivity, software) automatically, the AI help desk typically reduces human-handled ticket volume by 40-60%, letting your IT team focus on complex problems.

Yes. The agent provides platform-specific instructions. It asks which operating system the user is on and adjusts troubleshooting steps accordingly.

Yes. The AI help desk is available 24/7. Employees working late, remote workers in different time zones, and weekend staff all get instant IT support.

Integrujte help desk ako robota do vášho firemného pracovného priestoru Slack alebo Teams. Zamestnanci môžu priamo zo svojich nástrojov na spoluprácu komunikovať s IT podporou prostredníctvom hlasového alebo textového chatu.

V systémovej výzve uveďte zoznam svojho štandardného softvéru, podrobnosti o klientovi VPN, modely tlačiarní, konfiguráciu siete a interné postupy, ktoré agent využije na presné riešenie problémov.

The agent can process hardware requests (new laptop, monitor, keyboard) by collecting requirements and creating procurement tickets. For troubleshooting hardware issues, it guides users through basic diagnostics.

You can update the system prompt with new solutions as they are discovered. The agent immediately uses new troubleshooting procedures for similar future issues.

Yes. The agent processes conversations in real time without storing sensitive data. Integration with your identity management system uses secure API calls. Self-hosting is available for maximum security.
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Deploy an AI help desk that resolves common issues instantly and reduces ticket backlog

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