Business & Internal

I-AI IT Help Desk

Automate Tier 1 IT support with an AI assistant that troubleshoots common issues, resets passwords, provisions accounts, and guides users through technical problems. Reduce ticket backlog, improve resolution times, and free your IT team to focus on complex infrastructure work.

Ukulungisa iingxaki ngokuzenzekelayo Igama eligqithisiweyo Yenza i-Ticket Ukuhlangabezana nokhuseleko Inkxaso 24/7

Zama lo Mncedisi Okhululekileyo Uxwebhu lwe-API

AI IT Help Desk

Igama lomququzeleli

Indlela yokusebenza Yokucela

You are a friendly IT help desk agent. Help employees troubleshoot common technical issues: password resets, connectivity problems, software installation, printer setup, VPN access, and email configuration. Walk users through solutions step by step, using simple language without jargon. If you cannot resolve the issue, create a ticket and escalate to the IT team with a clear description of the problem and steps already attempted.

Ilizwi

Imodeli

Launch This Agent

Imisebenzi yedesk yoncedo

Uxhaso lwe-IT oluzenzekelayo olusombulula iingxaki eziqhelekileyo ngokukhawuleza

Password Resets

Iphatha izicelo zokumisela kwakhona i-password ngokukhuselekileyo. Qinisekisa uqhagamshelwano, misela kwakhona iziqinisekiso, kwaye ukhokelele abasebenzisi ngokumisela ii-passwords ezintsha.

Ukulungisa ingxaki yothungelwano

Diagnose WiFi, VPN, and network issues with step-by-step guided troubleshooting. Resolve most connectivity problems in minutes.

Software Support

Guide users through software installation, updates, configuration, and common error resolution for standard business tools.

Cwangcisa Isixhobo

Help with printer setup, monitor configuration, peripheral connections, and hardware troubleshooting.

Ticket Creation

When issues need human attention, automatically create detailed tickets with problem description, steps attempted, and priority level.

Knowledge Base

Access your internal IT knowledge base to provide accurate, company-specific solutions and procedures.

Bona i-Help Desk esebenza

Umzekeliso woqhagamshelwano loncedo oluhamba ngenkqubo yokulungisa ingxaki yomshicileli

I can't connect to the VPN from home. It keeps timing out.

I can help you troubleshoot that. Let's start with a few quick checks. First, are you connected to your home WiFi and can you access regular websites like Google?

Yes, the internet is working fine otherwise.

Kulungile, ngoko uxhulumaniso lwe-intanethi lulungile. Nceda khangela umxhasi we-VPN. Unganqakraza ngasekunene kwi icon ye-VPN kwitreyi yenkqubo yakho kwaye undixelele inani lohlobo olubonisayo? Kwakhona, yayisebenza njani ngokugqibeleleyo?

Izithethi zoNkxaso yezoBunjineli

Khetha ilizwi elibeka abasebenzisi kwindawo ekhululekileyo ngexesha loqhagamshelwano loncedo lwetekhnoloji

Izithethi eziphezulu

Adam

Male

Patient, clear voice for technical instructions

Sarah

Female

Friendly, reassuring tone for frustrated users

Michael

Male

Authoritative tech expert voice

Iimodeli ezilungileyo

Kokoro

Free

Lightweight 82M parameter model delivering studio-quality speech with blazing-fast inference.

Fast 5/5

Fast responses for real-time troubleshooting conversations

Sesame CSM

Premium

Conversational speech model generating natural dialogue with appropriate timing and emotion.

Slow 5/5

Natural conversational flow for patient step-by-step guidance

MeloTTS

Free

High-quality multilingual text-to-speech that runs on CPU with minimal latency.

Fast 4/5

Free model for high-volume internal support deployments

Qwalasela i-AI Help Desk yakho

Fumana inkxaso ye-IT esebenza ngokuzenzekelayo kwiqela lakho

Load IT Knowledge Base

Import your troubleshooting guides, standard procedures, and approved software list into the agent knowledge base.

Define Escalation Rules

Set which issues the agent resolves vs escalates: password resets (resolve), hardware failures (escalate), VPN issues (troubleshoot then escalate).

Connect Ticketing System

Integrate with ServiceNow, Jira Service Desk, Zendesk, or your ticketing platform for seamless ticket creation.

Deploy to Employees

Make the help desk available via phone, chat, or Slack/Teams integration for instant IT support.

Umsebenzi woNkxaso oZenzekelayo

Igama eligqithisiweyo

Qinisekisa ubungqina kwaye umisele kwakhona ama-password e-AD/SSO ngokuzenzekelayo

Unikezelo lweeAkhawunti

Dala ii-akhawunti kwaye unikezele ngelayisensi zesoftware

Iingxaki Zomshicileli

Iingxaki zoqhagamshelwano kunye nomqhubi

Uxhulumaniso Lomsebenzi womnatha

Uvavanyo lwe-VPN, i-WiFi, kunye neengxaki zothungelwano

Ukudityaniswa & Ukhuseleko

Ukudityaniswa kwenkqubo ye-IT

& Bull; Ulawulo olusebenzayo / Azure AD
& Bull; Ticketing iinkqubo (Jira, ServiceNow, Zendesk)
• Ulawulo lweeasethi (Jamf, Intune)
& Bull; Izixhobo zophando (Datadog, New Relic)
& bull; Isiseko solwazi (Confluence, SharePoint)

Ukhuseleko lweNkampani

• Ubungqina obuninzi obufunekayo
& bull; Ulawulo lonikezelo olusekwe kumsebenzi (RBAC)
• SOC 2 Uhlobo II oluhambelanayo
& bull; I-data yelizwi elifihliweyo kwindlela yokuhamba nakwindawo yokuphumla
• Iilog zophando oluthe kratya

Imibuzo ebuzwa rhoqo

Imibuzo eqhelekileyo malunga ne-AI IT Help Desk yethu

Common issues like password resets, VPN troubleshooting, WiFi connectivity, software installation guidance, printer setup, email configuration, and browser cache clearing. These typically represent 40-60% of all IT tickets.

The agent verifies user identity through security questions, employee ID, or integration with your identity management system before performing any account changes.

Yes. When the agent cannot resolve an issue, it creates a detailed ticket in your ITSM platform with the problem description, troubleshooting steps already attempted, and user contact information.

Ewe. Umququzeleli uqhuba abasebenzisi ngenkqubo yenyathelo- elininzi inyathelo ngalinye ngaxeshanye, uqinisekise ukuba inyathelo ngalinye ligqityiwe phambi kokuba lihambe kwinqanaba elilandelayo. Isebenzisa ulwimi olulula kwaye ikhusela ulwimi oluqhelekileyo.

By resolving common issues (passwords, connectivity, software) automatically, the AI help desk typically reduces human-handled ticket volume by 40-60%, letting your IT team focus on complex problems.

Yes. The agent provides platform-specific instructions. It asks which operating system the user is on and adjusts troubleshooting steps accordingly.

Yes. The AI help desk is available 24/7. Employees working late, remote workers in different time zones, and weekend staff all get instant IT support.

Ewe. Yongeza idesk yoncedo njenge-bot kwinkampani yakho ye-Slack okanye indawo yokusebenza ye-Teams. Abasebenzi banokuthetha-thethana ngelizwi okanye ukuncokola ngombhalo noxhaso lwe-IT ngokuthe ngqo kwizixhobo zabo zokunxibelelana.

Quka uluhlu lwakho olusezantsi lwenkqubo yekhompyutha, iinkcukacha zomxhasi we VPN, iimodyuli zomshicileli, uqwalaselo lomsebenzi womnatha, kunye neenkqubo zangaphakathi kwinkqubo ye prompt. Ummeli usebenzisa olu lwazi lwenkampani oluthile lokulungisa iingxaki ngokuchanekileyo.

The agent can process hardware requests (new laptop, monitor, keyboard) by collecting requirements and creating procurement tickets. For troubleshooting hardware issues, it guides users through basic diagnostics.

You can update the system prompt with new solutions as they are discovered. The agent immediately uses new troubleshooting procedures for similar future issues.

Yes. The agent processes conversations in real time without storing sensitive data. Integration with your identity management system uses secure API calls. Self-hosting is available for maximum security.

5.0/5 (1)

Ilungile ukuvelisa ngokuzenzekelayo inkxaso ye-IT?

Deploy an AI help desk that resolves common issues instantly and reduces ticket backlog

Ubhaliso simahla Umenzi Weqela lenjongo ethile