Business & Internal

Bureau d'aide aux technologies de l'information

Automate Tier 1 IT support with an AI assistant that troubleshoots common issues, resets passwords, provisions accounts, and guides users through technical problems. Reduce ticket backlog, improve resolution times, and free your IT team to focus on complex infrastructure work.

Dépannage automatique Réinitialise le mot de passe Création de tickets Conformité à la sécurité Soutien 24/7

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AI IT Help Desk

Nom de l'agent

Système d'appel d'offres

You are a friendly IT help desk agent. Help employees troubleshoot common technical issues: password resets, connectivity problems, software installation, printer setup, VPN access, and email configuration. Walk users through solutions step by step, using simple language without jargon. If you cannot resolve the issue, create a ticket and escalate to the IT team with a clear description of the problem and steps already attempted.

Voix

Modèle

Lancez cet agent

Capacités du Help Desk

Support informatique automatisé qui résout instantanément les problèmes communs

Password Resets

Handle password reset requests securely. Verify identity, reset credentials, and guide users through setting new passwords.

Dépannage des problèmes de connectivité

Diagnose WiFi, VPN, and network issues with step-by-step guided troubleshooting. Resolve most connectivity problems in minutes.

Software Support

Guide users through software installation, updates, configuration, and common error resolution for standard business tools.

Configuration du périphérique

Help with printer setup, monitor configuration, peripheral connections, and hardware troubleshooting.

Ticket Creation

When issues need human attention, automatically create detailed tickets with problem description, steps attempted, and priority level.

Knowledge Base

Access your internal IT knowledge base to provide accurate, company-specific solutions and procedures.

Voir le Help Desk en action

Exemple d'appel de support passant par un scénario de dépannage d'imprimante

I can't connect to the VPN from home. It keeps timing out.

I can help you troubleshoot that. Let's start with a few quick checks. First, are you connected to your home WiFi and can you access regular websites like Google?

Yes, the internet is working fine otherwise.

Bien, donc la connexion Internet est bonne. Vérifions le client VPN. Pouvez-vous faire un clic droit sur l'icône VPN dans votre plateau système et me dire quel numéro de version il affiche? En outre, quand a-t-il fonctionné correctement?

Voix de soutien professionnel

Choisissez une voix qui met les utilisateurs à l'aise lors des appels d'assistance technique

Haut-parleurs

Adam

Male

Patient, clear voice for technical instructions

Sarah

Female

Friendly, reassuring tone for frustrated users

Michael

Male

Authoritative tech expert voice

Meilleurs modèles

Kokoro

Free

Lightweight 82M parameter model delivering studio-quality speech with blazing-fast inference.

Fast 5/5

Fast responses for real-time troubleshooting conversations

Sesame CSM

Premium

Conversational speech model generating natural dialogue with appropriate timing and emotion.

Slow 5/5

Natural conversational flow for patient step-by-step guidance

MeloTTS

Free

High-quality multilingual text-to-speech that runs on CPU with minimal latency.

Fast 4/5

Free model for high-volume internal support deployments

Configurez votre bureau d'aide AI

Obtenez un support informatique automatisé en cours d'exécution dans votre organisation

Load IT Knowledge Base

Import your troubleshooting guides, standard procedures, and approved software list into the agent knowledge base.

Define Escalation Rules

Set which issues the agent resolves vs escalates: password resets (resolve), hardware failures (escalate), VPN issues (troubleshoot then escalate).

Connect Ticketing System

Integrate with ServiceNow, Jira Service Desk, Zendesk, or your ticketing platform for seamless ticket creation.

Deploy to Employees

Make the help desk available via phone, chat, or Slack/Teams integration for instant IT support.

Tâches de soutien automatisées

Réinitialise le mot de passe

Vérifier l'identité et réinitialiser instantanément les mots de passe AD/SSO

Provisionnement des comptes

Créer des comptes et attribuer des licences logicielles

Questions relatives à l'impression

Dépannage des problèmes de connectivité et de pilote

Connectivité réseau

Diagnose des problèmes VPN, WiFi et réseau

Intégration et sécurité

Intégration des systèmes informatiques

Répertoire actif de • / Azure AD
Systèmes de billetterie de • (Jira, ServiceNow, Zendesk)
Gestion d'actifs de • (Jamf, Intune)
Outils de surveillance de • (Datadog, Nouvelle Relique)
Base de connaissances de • (Confluence, SharePoint)

Sécurité des entreprises

Authentification multi-facteurs • requise
• Contrôle d'accès basé sur le rôle (RBAC)
Infrastructure conforme de type II de • SOC 2
• Données vocales cryptées en transit et au repos
Registres de vérification détaillés de la conformité de •

Foire aux questions

Questions courantes sur notre service d'assistance AI IT

Common issues like password resets, VPN troubleshooting, WiFi connectivity, software installation guidance, printer setup, email configuration, and browser cache clearing. These typically represent 40-60% of all IT tickets.

The agent verifies user identity through security questions, employee ID, or integration with your identity management system before performing any account changes.

Yes. When the agent cannot resolve an issue, it creates a detailed ticket in your ITSM platform with the problem description, troubleshooting steps already attempted, and user contact information.

Oui. L'agent accompagne les utilisateurs à travers des procédures multi-étapes une étape à la fois, confirmant chaque étape est terminée avant de passer à la suivante. Il utilise un langage simple et évite le jargon.

By resolving common issues (passwords, connectivity, software) automatically, the AI help desk typically reduces human-handled ticket volume by 40-60%, letting your IT team focus on complex problems.

Yes. The agent provides platform-specific instructions. It asks which operating system the user is on and adjusts troubleshooting steps accordingly.

Yes. The AI help desk is available 24/7. Employees working late, remote workers in different time zones, and weekend staff all get instant IT support.

Oui. Intégrez le service d'assistance en tant que robot dans l'espace de travail de votre entreprise Slack ou Teams. Les employés peuvent discuter de voix ou de texte avec le support informatique directement à partir de leurs outils de collaboration.

Include your standard software list, VPN client details, printer models, network configuration, and internal procedures in the system prompt. The agent uses this company-specific knowledge for accurate troubleshooting.

The agent can process hardware requests (new laptop, monitor, keyboard) by collecting requirements and creating procurement tickets. For troubleshooting hardware issues, it guides users through basic diagnostics.

You can update the system prompt with new solutions as they are discovered. The agent immediately uses new troubleshooting procedures for similar future issues.

Yes. The agent processes conversations in real time without storing sensitive data. Integration with your identity management system uses secure API calls. Self-hosting is available for maximum security.

5.0/5 (1)

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