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Business & Internal

Escritório de ajuda da IA IT

Automate Tier 1 IT support with an AI assistant that troubleshoots common issues, resets passwords, provisions accounts, and guides users through technical problems. Reduce ticket backlog, improve resolution times, and free your IT team to focus on complex infrastructure work.

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AI IT Help Desk

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Capacidades de mesa de ajuda

Suporte de TI automatizado que resolve questões comuns instantaneamente

Password Resets

Handle password reset requests securely. Verify identity, reset credentials, and guide users through setting new passwords.

Solução de problemas de conectividade

Diagnose WiFi, VPN, and network issues with step-by-step guided troubleshooting. Resolve most connectivity problems in minutes.

Software Support

Guide users through software installation, updates, configuration, and common error resolution for standard business tools.

Configuração do Dispositivo

Help with printer setup, monitor configuration, peripheral connections, and hardware troubleshooting.

Ticket Creation

When issues need human attention, automatically create detailed tickets with problem description, steps attempted, and priority level.

Knowledge Base

Access your internal IT knowledge base to provide accurate, company-specific solutions and procedures.

Veja o Escritório de Ajuda em Ação

Chamada de suporte da amostra caminhando através de um cenário de resolução de problemas da impressora

I can't connect to the VPN from home. It keeps timing out.

I can help you troubleshoot that. Let's start with a few quick checks. First, are you connected to your home WiFi and can you access regular websites like Google?

Yes, the internet is working fine otherwise.

Bom, então a conexão à Internet está bem. Vamos verificar o cliente VPN. Você pode clicar com o botão direito no ícone VPN em sua bandeja de sistema e me dizer o número de versão que mostra? Também, quando funcionou o último?

Vozes de Apoio Profissional

Escolha uma voz que coloca os usuários à vontade durante as chamadas de suporte técnico

Vozes máximas

Adam

Male

Patient, clear voice for technical instructions

Sarah

Female

Friendly, reassuring tone for frustrated users

Michael

Male

Authoritative tech expert voice

Melhores Modelos

Kokoro

Free

Lightweight 82M parameter model delivering studio-quality speech with blazing-fast inference.

Fast 5/5

Fast responses for real-time troubleshooting conversations

Sesame CSM

Premium

Conversational speech model generating natural dialogue with appropriate timing and emotion.

Slow 5/5

Natural conversational flow for patient step-by-step guidance

MeloTTS

Free

High-quality multilingual text-to-speech that runs on CPU with minimal latency.

Fast 4/5

Free model for high-volume internal support deployments

Configurar a sua secretária de ajuda da IA

Obtenha suporte de TI automatizado executando em sua organização

1

Load IT Knowledge Base

Import your troubleshooting guides, standard procedures, and approved software list into the agent knowledge base.

2

Define Escalation Rules

Set which issues the agent resolves vs escalates: password resets (resolve), hardware failures (escalate), VPN issues (troubleshoot then escalate).

3

Connect Ticketing System

Integrate with ServiceNow, Jira Service Desk, Zendesk, or your ticketing platform for seamless ticket creation.

4

Deploy to Employees

Make the help desk available via phone, chat, or Slack/Teams integration for instant IT support.

Tarefas de suporte automatizadas

Restabelece a Senha

Verificar a identidade e reiniciar as senhas AD/SSO instantaneamente

Fornecimento de contas

Criar contas e atribuir licenças de software

Questões de impressão

Solução de problemas de conectividade e problemas de condutor

Conectividade de Rede

Diagnóstico VPN, WiFi e problemas de rede

Integração e segurança

Integração do Sistema de TI

  • & bull; Directorio Ativo / Azure AD
  • Sistemas de bilhetes (Jira, ServiceNow, Zendesk)
  • • Gestão de activos (Jamf, Intuno)
  • Ferramentas de monitoramento do &bulll; (Datadog, New Relic)
  • Base de conhecimento (Confluência, SharePoint)

Segurança das empresas

  • É necessária autenticação multifactor do &bulll;
  • Controlo de acesso baseado em papel (RBAC)
  • Infra-estruturas compatíveis com o tipo II do • SOC 2
  • • Dados de voz encriptados em trânsito e em repouso
  • • Registros de auditoria detalhados para a conformidade

Perguntas Frequentes

Perguntas comuns sobre a nossa AI IT Help Desk

Common issues like password resets, VPN troubleshooting, WiFi connectivity, software installation guidance, printer setup, email configuration, and browser cache clearing. These typically represent 40-60% of all IT tickets.

The agent verifies user identity through security questions, employee ID, or integration with your identity management system before performing any account changes.

Yes. When the agent cannot resolve an issue, it creates a detailed ticket in your ITSM platform with the problem description, troubleshooting steps already attempted, and user contact information.

Sim. O agente caminha os usuários através de procedimentos multi-passo um passo de cada vez, confirmando cada passo é completo antes de se mover para o próximo. Usa linguagem simples e evita jargão.

By resolving common issues (passwords, connectivity, software) automatically, the AI help desk typically reduces human-handled ticket volume by 40-60%, letting your IT team focus on complex problems.

Yes. The agent provides platform-specific instructions. It asks which operating system the user is on and adjusts troubleshooting steps accordingly.

Yes. The AI help desk is available 24/7. Employees working late, remote workers in different time zones, and weekend staff all get instant IT support.

Sim. Integrar a mesa de ajuda como bot na sua empresa Slack ou espaço de trabalho de Equipes. Os funcionários podem conversar com voz ou texto com suporte de TI diretamente a partir de suas ferramentas de colaboração.

Include your standard software list, VPN client details, printer models, network configuration, and internal procedures in the system prompt. The agent uses this company-specific knowledge for accurate troubleshooting.

The agent can process hardware requests (new laptop, monitor, keyboard) by collecting requirements and creating procurement tickets. For troubleshooting hardware issues, it guides users through basic diagnostics.

You can update the system prompt with new solutions as they are discovered. The agent immediately uses new troubleshooting procedures for similar future issues.

Yes. The agent processes conversations in real time without storing sensitive data. Integration with your identity management system uses secure API calls. Self-hosting is available for maximum security.
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Pronto para Automatizar Suporte de TI?

Deploy an AI help desk that resolves common issues instantly and reduces ticket backlog

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